Help Center
Answers to the most common questions about CasaGiga.
For travellers
Cancellation and refund→A 100% secure payment→How to book a CasaGiga→Why CasaGiga never shows contact details→Book for a group or an event→What payment tool is used?→The tourist tax, how it works→The security deposit (guarantee deposit)→Guaranteed payment: when does the host get paid?→Damage and disputes→Can we visit the accommodation before booking?→What is the "Verified" badge?→Welcoming more people during the day than sleeping spots→Host's special offer→I'm not receiving CasaGiga emails (login code, notifications)→My request didn't go ahead: what happened?→Why can't I book these dates? (minimum stay)→Pay the deposit or balance of your stay→Leaving a review after your stay→What payment methods are accepted?→Do guests have exclusive use of the property, or is it shared with other guests?→Is it possible to contact CasaGiga by phone?→I sent a request to an owner who hasn't registered yet: what happens next?→CasaZero: the zero-scam guarantee by CasaGiga→
For owners
Guaranteed payment: when does the host get paid?→How to get the "Verified" badge?→How much does registration on CasaGiga cost?→What is CasaGiga's commission?→How does the booking process work? Can I choose my travellers?→Is there an exclusivity clause? Can I keep my Airbnb or Abritel listings?→Do you accept accommodations for fewer than 10 people?→What deposit can I request? When is it charged?→What happens if the traveller cancels?→What happens if I cancel a booking?→How to manage the deposit and damages?→Are you connected to my channel manager? Do you sync my rates?→Welcoming more people during the day than sleeping spots→Send a special offer (negotiated price)→How do I set my prices (whole property or per guest, seasons, discounts)?→My calendar has stopped syncing: what should I do?→I'm not receiving CasaGiga emails (login code, notifications)→Why can't I book these dates? (minimum stay)→Who answers travellers: you, or CasaGiga?→Replying to a guest review→How can I check that my link to the CasaGiga Top 10 has been properly registered?→How does the CasaGiga Top 10 program work?→By posting a link to the CasaGiga Top 10, does one keep their spot indefinitely? Can a better-rated competitor displace us→How do I list my property on CasaGiga?→Is it possible to contact CasaGiga by phone?→A traveler wants to visit before booking: how does it work?→Can I collect payment for the stay myself?→My messages to the traveler: what has been removed?→How do I ask CasaGiga a question as a host?→How many transfers do I receive per booking, and how can I find them for my tax return?→Do I need a Stripe account to receive my payments on CasaGiga?→Where does the information on my profile come from if I didn't enter it myself?→Are bookings confirmed automatically, or can I approve each request?→What is CasaGiga's interest in the Top 10 program and why is it free?→