← Help Center

What deposit can I request? When is it charged?

You freely choose your deposit amount: **0, 25, 30, 40, 50 or 100%**. The recommended default is **30%**. **On the day of booking**, the traveller only pays the CasaGiga service fee (non-refundable): their dates are blocked and their card is saved. This is what makes booking easy to commit to for a group — the upfront amount on the day remains small. **Seven days later**, your deposit (plus any mandatory extras and tourist tax) is automatically charged to that card and is yours from that moment on, whatever happens next. If the stay is imminent, the deposit is charged at the cancellation deadline, or on the day of booking itself. **The balance** is then either charged automatically before arrival (7 days prior by default, adjustable) or paid in cash on arrival — the choice is yours. If the deposit charge fails, the traveller is reminded and given a deadline; if no payment is made, the booking is cancelled and your dates are released. You are notified at every step, and none of your settings change.

More articles

Guaranteed payment: when does the host get paid?How to get the "Verified" badge?How much does registration on CasaGiga cost?What is CasaGiga's commission?How does the booking process work? Can I choose my travellers?Is there an exclusivity clause? Can I keep my Airbnb or Abritel listings?Do you accept accommodations for fewer than 10 people?What happens if the traveller cancels?What happens if I cancel a booking?How to manage the deposit and damages?Are you connected to my channel manager? Do you sync my rates?Welcoming more people during the day than sleeping spotsSend a special offer (negotiated price)How do I set my prices (whole property or per guest, seasons, discounts)?My calendar has stopped syncing: what should I do?I'm not receiving CasaGiga emails (login code, notifications)Why can't I book these dates? (minimum stay)Who answers travellers: you, or CasaGiga?Replying to a guest reviewHow can I check that my link to the CasaGiga Top 10 has been properly registered?How does the CasaGiga Top 10 program work?By posting a link to the CasaGiga Top 10, does one keep their spot indefinitely? Can a better-rated competitor displace usHow do I list my property on CasaGiga?Is it possible to contact CasaGiga by phone?A traveler wants to visit before booking: how does it work?Can I collect payment for the stay myself?My messages to the traveler: what has been removed?How do I ask CasaGiga a question as a host?How many transfers do I receive per booking, and how can I find them for my tax return?Do I need a Stripe account to receive my payments on CasaGiga?Where does the information on my profile come from if I didn't enter it myself?Are bookings confirmed automatically, or can I approve each request?What is CasaGiga's interest in the Top 10 program and why is it free?