A traveler wants to visit before booking: how does it work?

The visit takes place **after the booking**, never before. Before payment, neither your phone number nor your address are shared with the traveller: this is what protects the payment, for you as much as for them. In order: 1. You accept their request (or they book directly if your listing has instant booking enabled). 2. They book on CasaGiga. From that moment, **the dates are theirs**: they are blocked in your calendar and no one else can book them. On that day they only pay the service fee; your deposit is charged to their card one week later. 3. They receive your phone number, email and address, and you arrange the visit together. For the traveller, this is a real commitment: if they cancel, the service fees are never refunded, and your deposit remains yours as soon as it has been charged. **After the visit, everything stays on CasaGiga.** If the traveller suggests renting directly with you, or asks you to cancel on your end to get a refund and deal outside the platform, the answer is no. This is prohibited for 12 months after their first contact (non-circumvention clause in our general terms and conditions): our commission would be charged to you, and your account may be suspended. If they no longer want to come, it is up to them to cancel. In the meantime, write in the conversation that you will be happy to show them around: it is sent to the traveller, it reassures them, and it is often what triggers the booking.