Terms and Conditions
Last updated: September 2026
1. Purpose
These Terms and Conditions govern access to and use of the CasaGiga platform (casagiga.com), published by DJOBA VENTURES SAS. CasaGiga is a marketplace connecting property owners ("Owners") with guests ("Guests") looking to book accommodation for group events (birthdays, seminars, weddings, family holidays, etc.).
2. Acceptance
By accessing and using CasaGiga, you fully accept these Terms and Conditions. If you disagree, you must stop using the platform. CasaGiga reserves the right to modify these Terms at any time. Users will be notified of any material changes.
3. Registration
Registration is done via OTP authentication (one-time code sent by email). You agree to provide accurate information and keep your access credentials confidential. CasaGiga may suspend or delete any account that violates these Terms.
4. Listings and Owner Responsibility
Owners are solely responsible for the accuracy, completeness, and legality of their listing content (description, photos, pricing, availability, capacity, amenities). Owners must comply with all applicable short-term rental regulations, including local registration requirements. CasaGiga is not responsible for listing content.
5. Bookings and Payments
CasaGiga offers two booking modes, at the Owner's choice for each listing: instant booking (dates are confirmed as soon as the Guest pays) or booking request (the Guest sends a request that the Owner accepts or declines before any payment). The mode that applies to a listing is shown to the Guest at the time of booking. Payments are processed by Stripe Connect (Stripe, Inc.). CasaGiga is not a payment service provider. **Escrow model:** funds paid by the Guest are held on the CasaGiga platform account (with Stripe) from the booking. They are **transferred to the Owner's Stripe Connect account the day after the Guest's check-in (D+1)**, provided no valid report (see section 7) is open. The payout to the Owner's bank IBAN is then triggered automatically by Stripe. A 15% service commission (non-refundable if the Guest cancels) is charged by CasaGiga in addition to the Owner's price. At booking, the Guest pays: • a booking payment (0%, 25%, 30%, 40%, 50%, or 100% of the price, depending on the Owner's settings); • CasaGiga's 15% service commission; • applicable tourist tax (transferred to the Owner who declares it to their municipality); • any mandatory additional fees. **Three-step payment.** Unless the Guest chooses to pay in full or the stay is less than seven days away, only the CasaGiga service fee is charged on the booking day: it locks the dates and the Guest's card is saved. The booking payment, tourist tax and mandatory additional fees are charged automatically to that card **seven days after booking** (or on the cancellation deadline if closer), and the balance on the date set by the Owner. The exact amounts and dates are shown to the Guest before any payment. If the booking payment charge fails and is not settled after reminders, the booking is cancelled, the dates are released and the service fee remains with CasaGiga. If the booking payment is 0%, the Guest only pays the CasaGiga service fee at booking (non-refundable). This amount locks the dates. The full stay, tourist tax, and additional fees then make up the balance, collected either automatically via Stripe before arrival (on the date set by the Owner), or directly with the Owner on arrival in cash, depending on the option chosen by the Owner. The remaining balance (if any) is collected either automatically via Stripe on the date set by the Owner (30, 15 or 7 days before arrival), or directly on-site upon arrival if the Owner chose that option.
6. Cancellation Policy
The booking payment made by the Guest constitutes a non-refundable booking guarantee acting as a contractual penalty clause under Article 1231-5 of the French Civil Code. If the Guest cancels, this amount is retained by the Owner. The Owner sets a cancellation deadline among the following options: 30, 15, or 7 days before arrival, or the arrival day itself. This deadline is shown on each listing. **Guest cancellation:** • Before the booking payment is charged (three-step payment): only the CasaGiga service fee is retained; the booking payment is not charged. • Before the deadline: the booking payment is not refunded. The balance is not charged. • After the deadline: the booking payment is retained; the balance, already charged via Stripe (if applicable), is not refunded. • 100% payment at booking: the full amount is non-refundable. • CasaGiga's 15% commission is never refunded. • Amounts retained by the Owner are transferred **immediately upon cancellation** (instead of D+1 of the originally scheduled check-in). **Owner cancellation:** The Guest is fully refunded (booking payment + already-charged balance + CasaGiga commission). Refund is processed automatically via Stripe to the card used at booking, within 5 to 10 business days. The Owner is also penalised in listing rankings. **Owner force majeure:** in case of a material incident making the property unavailable (fire, flood, major damage), the Owner may cancel. The Guest is fully refunded. No direct financial burden falls on the Owner beyond the loss of the CasaGiga commission absorbed by the platform.
7. Arrival Report (24h Window)
The Guest has **24 hours from check-in** to report any major issue affecting the use of the property. After this window, the stay is deemed compliant and no refund can be claimed. **Valid report grounds:** • unsanitary or improperly cleaned property; • promised equipment in the listing missing or out of order (pool, AC, wifi, etc.); • actual capacity lower than advertised; • proven safety failure (dangerous stairs, gas, electrics); • Owner unreachable, no key handover. **Invalid grounds** (no refund): • subjective dissatisfaction: décor, ambience, view, style of the property; • personal preference of the Guest after booking confirmation. During the report window, the transfer to the Owner is suspended. CasaGiga mediates manually within 48 business hours together with both parties. Abusive reports (fabricated facts, misappropriated photos) may result in account suspension and possible legal action.
8. Tourist Tax
Tourist tax is included in the booking payment and transferred in full to the Owner, who is responsible for declaring and remitting it to their municipality. The total amount is shown on the listing before booking.
9. Contact Details
Before booking, all exchanges between Guest and Owner take place exclusively through CasaGiga's built-in messaging, which is automatically moderated: no personal contact details (phone, email, link, address) may be shared through it. Upon booking confirmation, the Owner's contact details (email, phone) are sent to the Guest by email. **Special offer:** a price for a given stay written by the Owner in the messaging constitutes a special offer: it is passed on to the Guest, plus service fees, and can be booked online. The Owner receives the amount they stated and may withdraw or edit the offer as long as it has not been paid.
10. Limitation of Liability
CasaGiga is a marketplace. DJOBA VENTURES SAS cannot be held liable for: • physical, material, or moral damages occurring during a stay, • disputes between Owners and Guests, • inaccurate listing information, • temporary unavailability of the platform.
11. Applicable Law
These Terms are governed by French law. Any disputes are subject to the exclusive jurisdiction of the competent French courts.
12. No Circumvention of the Platform
The Owner undertakes not to divert, or attempt to divert, any introduction originating from CasaGiga. In particular, concluding a rental outside the platform with a Guest who discovered the property through CasaGiga is prohibited for a period of twelve (12) months from first contact. In the event of a breach, CasaGiga reserves the right to invoice the Owner an amount equal to the commission that would have been due for that booking, and to suspend or terminate their account. The Owner remains free to set their own rates on their own sales channels.