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I'm not receiving CasaGiga emails (login code, notifications)

If you've stopped receiving anything from us — login code, booking request, confirmation — first check your spam or junk folder, and the address saved on your account. If everything looks right, our sending tool may have blocked your address following a past unsubscribe or spam report. That block is lifted automatically for emails tied to your account: request a new login code, then try again a few minutes later. **Unsubscribing from our news never cuts off the emails tied to your account.** Login codes, booking requests, confirmations and payments always reach you — unsubscribing only covers our informational emails. If the problem persists, let us know: we restore delivery manually.

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Cancellation and refundA 100% secure paymentHow to book a CasaGigaWhy CasaGiga never shows contact detailsBook for a group or an eventWhat payment tool is used?The tourist tax, how it worksThe security deposit (guarantee deposit)Guaranteed payment: when does the host get paid?Damage and disputesCan we visit the accommodation before booking?What is the "Verified" badge?Welcoming more people during the day than sleeping spotsHost's special offerMy request didn't go ahead: what happened?Why can't I book these dates? (minimum stay)Pay the deposit or balance of your stayLeaving a review after your stayWhat payment methods are accepted?Do guests have exclusive use of the property, or is it shared with other guests?Is it possible to contact CasaGiga by phone?