Why CasaGiga never shows contact details

On CasaGiga, you will never see the host's phone number, email, or exact address before booking — and that's intentional. All communication goes through Casa, our assistant: you ask your questions, you get clear answers (from Casa, the host, or our team), but no contact details are shared in either direction. Casa even translates messages if you and the host don't speak the same language. Why? Because communication outside the platform is never secure. By keeping everything on CasaGiga — questions, booking, and payment — we ensure your money is protected and that no scam is possible. Once your booking is paid, everything opens up: you get the exact address, the host's phone number and email in your account, and you can exchange freely with them in the conversation — phone numbers included. The « no contact details » rule only applies before booking, while you still need protecting.