Damage and disputes

If damage is found during or after a stay, or if any dispute arises between the host and the group, **contact the CasaGiga team**: we act as a mediator to find a fair solution. Because payments go through the platform, we have **tools and leverage** that don't exist with private rentals. A security deposit, when requested by the host, covers minor damage; more significant cases are handled **on a case-by-case basis**. The best reflex: report any issue promptly (ideally with photos) as soon as it's noticed, rather than waiting until the end of the stay.