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Replying to a guest review

Two days after your guest checks out, CasaGiga automatically invites them to leave a review. You have nothing to ask for and nothing to chase. As soon as a review is posted you receive an email containing the rating, the comment and a direct link to the booking in your host area. That is where you reply — your reply appears publicly under the review, on the listing. Replying is the strongest lever you have: it shows future guests how you host, especially when a remark deserves some context. A mixed review you answer calmly reassures more than a perfect review with no reply. You can edit your reply at any time. Your reply must not contain a phone number, email or address — conversations stay on CasaGiga. You cannot delete a review, or have it deleted because you dislike it: only reviews containing contact details or inappropriate content are removed.

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