casagiga
← Help Center

What happens if I cancel a booking?

If you need to cancel a booking (incident, damage, unavailability), **CasaGiga fully refunds the traveller**. In the event of **force majeure** (fire, flood, major damage that makes the property unavailable), the traveller is also fully refunded, but nothing is charged to you: CasaGiga absorbs the lost commission. Outside of force majeure, **the amount of our commission refunded to the traveller is charged to you**, deducted as a priority from your next payouts (general terms and conditions, article 6). Repeated or abusive cancellations negatively affect your listing's ranking on the platform: a traveller who books must be able to rely on their reservation.

More articles

Guaranteed payment: when does the host get paid?How to get the "Verified" badge?How much does registration on CasaGiga cost?What is CasaGiga's commission?How does the booking process work? Can I choose my travellers?Is there an exclusivity clause? Can I keep my Airbnb or Abritel listings?Do you accept accommodations for fewer than 10 people?What deposit can I request? When is it charged?What happens if the traveller cancels?How to manage the deposit and damages?Are you connected to my channel manager? Do you sync my rates?Welcoming more people during the day than sleeping spotsSend a special offer (negotiated price)How do I set my prices (whole property or per guest, seasons, discounts)?My calendar has stopped syncing: what should I do?I'm not receiving CasaGiga emails (login code, notifications)Why can't I book these dates? (minimum stay)Who answers travellers: you, or CasaGiga?Replying to a guest reviewHow can I check that my link to the CasaGiga Top 10 has been properly registered?How does the CasaGiga Top 10 program work?By posting a link to the CasaGiga Top 10, does one keep their spot indefinitely? Can a better-rated competitor displace usHow do I list my property on CasaGiga?Is it possible to contact CasaGiga by phone?A traveler wants to visit before booking: how does it work?Can I collect payment for the stay myself?My messages to the traveler: what has been removed?How do I ask CasaGiga a question as a host?How many transfers do I receive per booking, and how can I find them for my tax return?Do I need a Stripe account to receive my payments on CasaGiga?Where does the information on my profile come from if I didn't enter it myself?Are bookings confirmed automatically, or can I approve each request?What is CasaGiga's interest in the Top 10 program and why is it free?