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What happens if I cancel a booking?

If you need to cancel a booking (incident, damage, unavailability), **CasaGiga fully refunds the traveller**. In the event of **legitimate force majeure** (fire, flood, major damage), an internal guarantee fund covers the refund. You remain jointly liable for the amount, with the option of a payment plan. Outside of force majeure, **the amount of our commission refunded to the traveller is charged to you**, deducted as a priority from your next payouts (general terms and conditions, article 6). Repeated or abusive cancellations negatively affect your listing's ranking on the platform: a traveller who books must be able to rely on their reservation.

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Guaranteed payment: when does the host get paid?How to get the "Verified" badge?How much does registration on CasaGiga cost?What is CasaGiga's commission?How does the booking process work? Can I choose my travellers?Is there an exclusivity clause? Can I keep my Airbnb or Abritel listings?Do you accept accommodations for fewer than 10 people?What deposit can I request? When is it charged?What happens if the traveller cancels?How to manage the security deposit and damages?Are you connected to my channel manager? Do you sync my rates?Welcoming more people during the day than sleeping spotsSend a special offer (negotiated price)How do I set my prices (whole property or per guest, seasons, discounts)?My calendar has stopped syncing: what should I do?I'm not receiving CasaGiga emails (login code, notifications)Why can't I book these dates? (minimum stay)Who answers travellers: you, or the Casa assistant?Replying to a guest reviewHow can I check that my link to the CasaGiga Top 10 has been properly registered?How does the CasaGiga Top 10 program work?By posting a link to the CasaGiga Top 10, does one keep their spot indefinitely? Can a better-rated competitor displace usHow do I list my property on CasaGiga?Is it possible to contact CasaGiga by phone?A traveler wants to visit before booking: how does it work?Can I collect payment for the stay myself?My messages to the traveler: what has been removed?How do I ask CasaGiga a question as a host?How many transfers do I receive per booking, and how can I find them for my tax return?Do I need a Stripe account to receive my payments on CasaGiga?Where does the information on my profile come from if I didn't enter it myself?Are reservations confirmed automatically or is there a manual validation option?