Artemisia

Not a proper hotel: This place feels more like a party bar with a pool than a hotel, with no focus on guest comfort. - Bedbugs in the room: Found bedbugs in the bedding, which is completely unacceptable. - Poor communication: Staff barely communicates, no English, denies issues, and offers no apologies. They even suggested the bedbugs came with our luggage. - Noisy environment: Loud music and parties from non-hotel guests continue until 1 a.m., disturbing guests. - Lack of care for guests: Complete disregard for hotel guests’ needs, with staff escalating issues instead of resolving them calmly! - Unprofessional staff behavior: A guest who spent money at the bar was called “crazy” when raising valid concerns, showing terrible customer service. - No taxi assistance: Requested a taxi to the airport at night but got no response or confirmation, forcing us to book an Uber ourselves. - No TV in rooms: Rooms lack basic amenities like a television. - Poor breakfast: Breakfast is limited to just a croissant with jam, which is disappointing. - Noisy train nearby: A loud train constantly passes by, making it hard to relax. - Not worth the price: The overall experience does not justify the cost of the stay.

It’s not a hotel, its a restaurant with rooms to rent. If I would be rating only hotel i would give them 1 star: parking only on a street, in the evening not easy to find; very lound trains passing just next to hotel and during weekend party every night till 1am, then cleaning till 2 am, not to mention that you have to pay for bed next to swimming pool and if they are booked by the people from city you cant stay by the pool. Floor in room was not clean and same with bathtub, windows and mirror. But restaurant was good and stuff was nice.

To start with, we were met by the hostess, who helped us as our daughter wasn't feeling well. We appreciate that. We also appreciate the croissants for breakfast. That being said, we left with a somehow feeling of neglect. The rooms were really nothing and wasnt kept during our three-day stay. The breakfast must be described as a fast break. Nothing but a juice, coffee and a croissant. No cuttlery, no protein, no yoghurt nor fresh bread or anything to start the day of as a tourist. Also first served at 9.00 am, wich meant 3 hours of waiting since we were waked up at 6 because of the noisy trains driving by at three meters. The partys at night didnt help much on the sleeping. Loud music and persons drinking until 1 am. The shower didnt provide any water but a thin dripping. We can not recommend this place to anyone with kids, despite of the poolarea, which is also attended by locals, whos kids run, jump and scream (as kids does in water) but also ate and spitted in the pool, without any from staff or their parents interfering. We are extremely disappointed that no where were we informed of the noises that would disturb. We also didnt meet any hospitality from any staffmembers beside from the hostess and a guy from Ghana, working there. This was indeed a sad way to end a holiday in Puglia.